comm:HQ has been working closely with Volkswagen UK now for seven years, improving customer service levels and implementing major change throughout their national retailer network as well as at Volkswagen Head Office in Milton Keynes.

The communication objectives for this extensive change management policy dictated a dynamic approach and to facilitate this, comm:HQ created a communications package that included investigative reporting carried out by Quentin Willson and a series of comedy dramas set in a fictitious Volkswagen retailer.
This comprehensive range of videos built into a complete training and communications package that has been used at every level from the international Volkswagen Board through to junior technicians in regional franchises.

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